Terms and Conditions

We are Rock Point as , registered office in Prague 5 – Radotín, Vrážská 1507, 153 00, IČO 267 07 233, we are registered at the Municipal Court in Prague, sp. stamp B 7747.

1. These conditions govern our mutual relations if you shop on our e-shop. They are part of the purchase contract. However, if during our communication we agree on something other than what is in these conditions, this agreement of ours takes precedence.
2. These terms and conditions apply to consumers. If you are not buying as a consumer, we apply general legal regulations to our relationships.
3. If you are interested in information about working with personal data, you can find it on our website, in the footer.

1. You can pay in our e-shop in the following ways:
   1. only by card

1. You can create your own user account on our website, from which you can order goods. An account is not necessary, you can shop with us without one.
2. Please take care of your access data for the account. Keep the information and data you enter in your account up to date.
3. The user account may not be available 24/7, sometimes we need to perform system maintenance or repair. We apologize for any complications.
4. We can cancel your user account, especially if you do not use it for a long time or if you violate contractual or other legal obligations through it.

1. You can find reviews from our customers on our website or social networks.
2. Reviews can only be written by customers who have actually bought the product from us.
3. Reviews can also be given to us by customers who have purchased through a user account. The settings in it will not allow you to give a review for a product that has not been kept in the user's purchase history.
4. We also verify reviews from unregistered shoppers, for whom we verify the email entered in the order with the email listed below the review.
5. You can find other reviews of us or our products on Google, social networks. Since they are written by users on third-party platforms over which we have no influence, these reviews cannot be verified by us. Thank you for your understanding.

1. In the e-shop you will find information about the product you selected, including availability, delivery date and price. Even so, we can conclude a purchase contract with you under other conditions that we will negotiate separately.
2. If the product on our e-shop is listed as unpacked, opened, with a defect or with another similar reason for its discount, please keep in mind that you cannot return it to us for such a reason. Otherwise, claims for these products are governed by the general rules, which you can find below.
3. All prices are inclusive of all taxes and fees, excluding delivery costs. You will find these listed below, as part of the purchase process.
4. If we quote a price somewhere that is clearly wrong, we are not bound by that price and no contract has been formed between us.

1. Add the product to the cart. We will guide you through the ordering process step by step.
2. In the purchase form, you will find information about the goods, the quantity and the price, you will choose the shipping method, and this will also show you the final amount, which includes the price of the goods and the cost of its delivery. Based on this information, you will create an order (hereinafter " Order ").
3. Before sending the Order, you can check and change the data.
4. Submit your order by clicking on the "BUY FOR... EUR" button.
5. The purchase contract is concluded as soon as you send the Order and it arrives to us in good order.
6. We will confirm receipt of your Order by email.
7. If we find your Order unusual (e.g. due to quantity, unusual parameters, etc.), we may contact you with a request for additional confirmation. In such a case, we will conclude the purchase contract only at the moment of mutual confirmation of this order.
8. We reserve the right to cancel the Order or its part (withdraw from the contract) if
   1. out of stock occurs between stock updates
   2. there is a significant price change at the supplier of the goods and you do not accept the price change
   3. there is an obvious error in the price of the goods
   4. you provide incorrect or false contact information
9. You pay the costs of long-distance communication in connection with the Order yourself. But these costs are no different from regular rates.

1. We will deliver the goods to you in the way you choose in the basket, on the specified date, to the address you entered.
2. Please check the goods immediately upon receipt and let us know of any defects, ideally without undue delay. We will resolve them as part of the complaints process (more on that below). A quick response and documentation from your side helps us to effectively solve the matter with our business partners. Thank you.

1. Information on the price of the goods including VAT is always given in the offer of the given product.
2. You can pay the purchase price and delivery costs:
   1. by card payment online
   2. Cash on delivery
3. If you pay by cash on delivery, the total price is payable upon receipt of the goods.
4. If you pay without cash, the total price is due at the conclusion of the contract. We ship the goods and the delivery time starts after the total price has been credited to our account.
5. We will issue you a tax receipt for each payment. We will send it to you in electronic form to the specified e-mail address.
6. Possible discounts cannot be combined with us.

1. If you shop with us as a consumer, you can withdraw from the purchase contract. In short, this means that the purchase contract is "cancelled" - you return the purchased goods to us and we return the money to you. The following rules apply to this resignation.
2. It is not possible to withdraw from the contract for some types of goods - it depends on their nature. It is a product that:
   1. is perishable or has a short shelf life ,
   2. contains a sound or content recording or a computer program , is in a sealed package and you removed it from it,
   3. you have irreversibly processed with other products after delivery,
   4. we made for you according to your requirements or adapted to your personal needs ,
   5. we delivered in sealed packaging and for health or hygiene reasons it cannot be returned after you have broken the packaging .
3. In other cases, you can return the goods within 14 days of receiving them - either by you or a person authorized by you (the carrier does not count in this case). If we delivered the goods in parts, this period starts from the delivery of the last part, or the last piece from one Order. If we have agreed on regular delivery of goods for a certain period of time, the 14-day period runs from the first delivery.
4. You can familiarize yourself with the goods (with its nature, properties and functionality) within 14 days. But handle it appropriately and sparingly - that is, really, as is necessary to familiarize yourself with the product. So, for example, if a sample is included with the product, test whether the product fits you on this sample.
5. Let us know within 14 days that you wish to return the goods (and therefore withdraw from the contract or part of it).
6. You can use the form at the end of these terms and conditions to withdraw, but its use is not a condition.
7. Ideally, give us the order number, the date of purchase, your bank details and how we should send the money back to you. You do not need to state the reason for withdrawing from the contract.
8. Immediately after handing over or at least proof of handing over the goods for transport back to us, we will refund you an amount that corresponds to the price of the goods and the costs paid for their delivery. By law, we have the right to refund you the amount that corresponds to the cheapest delivery method that you could have chosen on our e-shop for the delivery of the goods in question.
9. We will refund you in the same way we received payment from you, unless you choose another method.
10. We will return the amount to you immediately, no later than 14 days after your withdrawal. However, we may withhold the refund until we receive the goods or until you prove to us that you have handed them over for transport back to us, whichever comes first.
11. Send the goods to us or otherwise deliver them to our address within 14 days of withdrawal at the latest.
12. Return the goods complete, they must not be modified, worn or damaged. We have the right to assess whether the returned goods are undamaged, intact and whether you have not reduced their value by your inadequate handling. If you damage or wear out the goods due to improper handling or unreasonable testing, we can ask you for compensation for the reduction in the value of the goods and count it against the returned amount.
13. You bear the costs of returning the goods back to us.
14. If you withdraw from the purchase of the goods for which we sent you a gift, we sent this gift with a so-called release clause: in the event of withdrawal from the purchase contract or part of it, the gift contract is therefore also released. Please send the gift back to us together with the goods, unless we have agreed otherwise. Again, we have the right to offset any damage against the returned amount.

1. We are responsible for the fact that the goods have no defects upon receipt. This means that when you take it, in particular:
   1. corresponds to your order (it is the required product in the agreed quantity, quality, functionality, compatibility, interoperability, or has other agreed properties or properties that you can reasonably expect with regard to our advertisements and other materials from us or our business partners)
   2. has the agreed accessories, packaging, or instructions for use, if they are needed
   3. fit the agreed or desired purpose
   4. fit for the purpose for which goods of this kind are usually used
   5. corresponds to the quality or design of the sample or original
   6. complies with legal regulations
2. If we have explicitly notified you before purchase that some property of the item is different and you have agreed to this property, the goods cannot be claimed for this property. It is also not possible to complain about the item for defects for which it was discounted and we informed you in advance of this reason for the discount.
3. If the defect becomes apparent within 1 year of receipt, it is considered that the item was defective upon receipt, unless this is excluded by the nature of the product or the defect. This period does not run (build up) for the period during which you cannot use the item in the event of a (justified) complaint.
4. You can claim the item if the defect became apparent within 2 years of receiving the shipment. This period does not run (build up) for the period during which you cannot use the item in the event of a (justified) complaint.
5. The national law of some other countries may provide for a stricter treatment of complaints, which is governed by the relevant residence of the consumer.

1. You can complain about the goods in any way. Call us, write an email or a letter.
2. Please tell us:
   1. your contact details, which we will let you know as soon as the complaint has been resolved
   2. how the defect manifests itself and when you discovered it
   3. how you wish to handle the complaint
   4. any proof of purchase
3. Send the defective goods to us together with the complaint form. Sometimes just sending us a photo can be enough - we'll let you know.
4. Pack the goods properly during transport to avoid damage. Please understand that for most complaints (and their assessment) it is necessary to send the goods complete - again, in such a case, ideally contact us in advance, we will agree if this is also your case.
5. In the event of a complaint, we will send you an electronic written confirmation of the application of the complaint, then also of its handling.

1. First of all, you can ask us to repair, supplement or exchange goods.
2. If the chosen method is impossible (for example, the goods are no longer on sale) or unreasonably expensive (for example, it is enough to just deliver the accessories that we forgot to pack), we can adjust your choice.
3. You may also want a reasonable discount or withdraw from the contract. And in these cases:
   1. we refused to remove the defect or did not remove it properly within the period set by the regulations, or it is obvious that we cannot or will not be able to remove it
   2. the defect manifests itself repeatedly
   3. the defect is substantial

It is not possible to withdraw from the contract (and you are therefore only entitled to a discount) if the defect is insignificant. But it is generally considered to be a defect of a significant nature

1. We will handle the complaint without delay, we must handle it within 30 days at the latest, unless we agree otherwise. Otherwise, you can withdraw from the contract or request a reasonable discount.
2. We will inform you about the settlement of the complaint using your contact details, which you filled in during the complaint. If you do not take the item back, we may ask you for reasonable costs associated with storing the item.
3. We will reimburse you for the costs that you purposefully incur for a legitimate claim. Ask us for reimbursement as soon as possible, no later than one month from the end of the period for making a claim, otherwise you will not be entitled to these costs.

1. According to Act No. 634/1992 Coll., on consumer protection, you have the right to an out-of-court settlement of a consumer dispute arising from a purchase contract. In such a case, you can contact the Czech Trade Inspection (Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz , web: adr.coi.cz ). An out-of-court settlement is initiated exclusively at your suggestion, in the event that the dispute could not be resolved directly with us. You can submit a proposal no later than 1 year from the day you first asserted your right that is the subject of the dispute with us. You can initiate out-of-court dispute resolution online through the ODR platform, available at ec.europa.eu/consumers/odr/ .
2. We do business on the basis of a trade license. Supervision is carried out by the trade office and, to the extent defined by law, by the Czech Trade Inspection, to which you can contact with any complaints.
3. The contract is stored with us, but we do not provide access to it.
4. We conclude the contract in the Czech language.
5. Our relations are governed by the legal order of the Czech Republic. This does not affect consumer rights arising from generally binding legal regulations.
6. All rights to our website, in particular copyright to the content, including page layout, photos, movies, graphics, trademarks, logos, products and other content and elements belong to us. We prohibit copying, modifying or otherwise using them beyond the scope of the purchase contract without our consent.

In Prague, on 25 March 2024

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